We love hearing from our members.
1. Got a question about schools? If you're a premium member, we will do our best to help. Please allow 24 hours (Monday to Friday) for a response. Please email
2. Got a question about appeals? We'll ask you to buy our guide (because you'll need it) and then if you're a premium member, we will try and answer any questions via email (no phone calls - sorry). Please email
3. Lost your password? Let us know & we'll reset it for you. There's a blip in the system, we're on the case.
If you're not a member, then please contact your local admission authority instead. Or sign up, it's only 25 quid for our basic membership, or £150 for membership + email support for a whole year!