Well hello there...

1. Got a question about schools? If you're a premium member, we will do our best to help. Please allow 24 hours (Monday to Friday) for a response. Please email

2. Got a question about appeals? We'll ask you to buy our guide (because you'll need it) and then if you're a premium member, we will try and answer any questions via email (no phone calls - sorry). Please email

3. Lost your password? Let us know & we'll reset it for you. There's a blip in the system, we're on the case.

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